Jacquie Lawson Greeting Cards and Animated Ecards

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Country Cottage & Advent Calendars

General, Purchasing, Delivery

I never received my copy, or my recipient never received theirs!

There's no music/sound in my iPad/iPhone app

I lost my activation code!

I need to cancel my order

I have a question about purchasing

Can I re-send a product I've purchased to someone else?

I have non-activated Advent Calendars from last year!

I have a question about the music

Why didn't I get a discounted/free copy?

Why do ecards subscribers have to pay for these products?

Country Cottage

How do I download and install the Country Cottage?

I have a question about the Summer Garden or Kitchen Expansion Packs

Is the Country Cottage really free?

How can I earn more rewards in the Country Cottage?

If I download the Country Cottage to my computer can I also use it on my phone/tablet, or vice versa?

How do I uninstall the Country Cottage

Do I have to be online to use the Country Cottage?

Can I send the Country Cottage to someone else?

Screen resolutions and full-screen mode in the Country Cottage

Cottage Kitchen expansion – troubleshooting and known bugs

Advent Calendars

My Advent Calendar stopped working after 3 days!

Edwardian Advent Calendar known errors and anomalies

I can't find one of the animals in the Edwardian Advent Calendar!

What Advent Calendars are available this year?

How do I purchase, download and install an Advent Calendar?

What if I buy an Advent Calendar as an in-app purchase?

Can I purchase an Advent Calendar as a gift for someone else?

If I buy an Advent Calendar for my computer can I also use it on my phone/tablet, or vice versa?

Can I run the Advent Calendar on...?

How do I uninstall an Advent Calendar?

Screen resolutions and full-screen mode in the Advent Calendars

Do I have to be online to use the Advent Calendar?

How do I get out of the app?!

Video not loading on some devices in the Advent Calendars

Troubleshooting for Edwardian and Sussex Advent Calendars (Windows 10 and 11 only)

Sussex Advent Calendar known issues and general help

Topics

Logging on, personal details

Membership & payment

Order history & gifts

Viewing & sending ecards

Country Cottage & Advent Calendars

Other products & apps

Security & privacy

Other questions