If you are unable to activate your Advent Calendar then please copy the activation code from your notification e-mail and paste it into the window. Do not hand-type the activation code. The activation code is in the form of AXXXX-XXXX-XXXX for Alpine and LXXXX-XXXX-XXXX for London.
Please verify that you are using the exact activation code. If you are still unable to activate the Advent Calendar, then please select No to the question at the bottom of this page and click Continue. This will take you a page to contact us directly.
Please include the following:
The e-mail address of the member who sent you the Advent Calendar, or your e-mail address if you purchased the calendar.
Any specific error messages you receive when you try to activate the Advent Calendar.
The activation code you received in the notification e-mail.
We will review your information and help you finish installing and activating the Advent Calendar.
If you would like personal assistance with your enquiry, please select "no" and the next page will show a form on which to submit your query.Click here to go back to previous page