These instructions assume that you have purchased the Advent Calendar or Circus, or that someone else has purchased it for you as a gift. Either way you should have received an e-mail which includes a link to the correct download page, and an activation code.
If you have not received this e-mail then please follow the instructions here to re-send the e-mail. If this was a gift from someone else, then please ask that person to log-on to our website and follow those instructions. When you have the e-mail with the download link and activation code, please click on the link provided in the e-mail, and you will be taken to the download page for the relevant product.
We strongly recommend that you use the link in the notification e-mail to proceed to the download page – this will ensure you are downloading the correct product, and it will also mean that your activation code should be entered for you automatically. However if for some reason you are unable to click the link in your notification e-mail, and if you have your activation code, then you can click the appropriate link below to get to the download page:
Before you go any further you may want to make sure your computer satisfies the minimum technical requirements for the Advent Calendar and Circus: please click here for details.
To start the download, click the "Download Now" button on that page. If there is no Download button, please see this help page. Or, if there is a download button but nothing happens when you click it, then you may need to install Adobe AIR separately. Please consult this page for further instructions.
During the download process, keep your browser open at the download page, since this should result in your activation code being entered automatically for you (if you clicked the link in your original notification e-mail).
When your download completes, you may need to click on the downloaded file to start the installation process (this varies according to which web browser program you are using), or you may receive a prompt asking you whether you wish to open or save the file: click "open".
You should now see a window showing that the publisher of the program is Microcourt Limited (that's our official company name) and confirming that our identity has been verified. Now click the "Install" button.
The next window will ask for various installation preferences – for example, whether you would like to add a shortcut to your desktop. If Adobe Air is not already installed on your computer, then there will also be a check box to install Adobe AIR on your computer: this is checked and protected because you cannot proceed without installing AIR. Click "Continue".
If you left your browser open then your activation code should be entered for you automatically. If not, simply copy the code and paste it in the space provided. Then click "Continue", and the installation process should now proceed to completion.
Normally the installation process will include Adobe AIR, if you don't already have the required version on your computer. If the installation of AIR fails, please try installing AIR separately as instructed on this page.
For most people, we recommend installing the AIR version of the Advent Calendars as described above. However it is also possible to run the Advent Calendars (but not the Circus) in your normal web browser. This is handy for anyone who doesn't want to install AIR, or where there is some kind of compatibility problem which is preventing AIR from installing on their computer.
For more details of the browser versions, please click here.
To contact our helpline directly please select the third option above, or please feel free to send us a snail mail.