This FAQ is for anyone having a problem with the download, installation or activation of the Advent Calendar or Circus.
The Victorian Advent Calendar on an iPad runs in your normal web browser. There is nothing to download or install and there should not normally be any problem with simply opening the Advent Calendar by following the link in your notification e-mail.
The Advent Calendar requires an iPad 2 or newer, and is optimised for version 8.3 of IOS. If you have an earlier version of IOS we recommend you upgrade. If you prefer not to upgrade, be aware that there may be some anomalies in the operation of the Advent Calendar.
Please check our other FAQs and Help Bulletin first, but if your problem is not described in more specific detail elsewhere, please carefully follow this sequence of steps to uninstall and re-install the software. Do not skip any steps.
If you are seeing the error message "The application could not be installed because the installer file is damaged", please follow this FAQ.
Finally, please note that our Advent Calendars are also available in a web-based version, which runs in your normal Internet browser and does not require Adobe AIR. (Unfortunately this option is not available for the Circus.) If despite all your efforts you're unable to get the AIR version to work on your computer, please try the web version. Please click here for more details.
If you need further assistance, please take the third option to the question below in order to contact our helpline. Please give full details of your setup and of the steps you have taken so far. Just telling us "it doesn't work" doesn't help us find a solution! So please make sure you tell us:
To contact our helpline directly please select the third option above, or please feel free to send us a snail mail.