Please use the following directions to update and resend your Advent Calendar gifts.
If you have not already, you will need to log into your account. Enter your e-mail address and password in the spaces provided in the upper right-hand corner of any page on our site.
Click on the "Order History" link in the orange bar across the top of the page. If you do not see the orange bar with links to the Order History and Address Book, then you have not successfully logged in. The orange bar will only show when you have successfully logged into your account.
Select the type of Advent Calendar you need to resend and locate the recipient in the list. We will only display 10 recipients per page. If you do not see the desired recipient, then please click on the next page number at the bottom of the page.
If you need to update the recipient's name and/or e-mail address then click on "Change" to the right of that recipient. This will allow you to edit the name and e-mail address fields. Click on the "Update and Save" button at the bottom of the page when you are finished. This will send a notification e-mail to the recipient using the new information.
If the name and e-mail address are correct and you need to resend, then click on Resend to the right of the recipient. This will open a box with all the information your recipient will need to download and activate their calendar. Simply click the orange link: this will copy the text from the box into your "clipboard". Then start up your e-mail program and paste the text into an e-mail to the recipient. You can of course edit the message if you like.
If you would like personal assistance with your enquiry, please select "no" and the next page will show a form on which to submit your query.Click here to go back to previous page