Jacquie's animated e-cards use a software program called Flash which provides the means of displaying animated graphics with music. Flash is currently the only widely-supported tool for displaying web-based animations, and without it, these e-cards simply could not exist. Flash is a product of a large US software company called Adobe.
Since about the mid-1990s, Flash has been installed automatically on all Windows and Apple computers. The player is automatically included with all common browser programs, including Internet Explorer, Firefox, Chrome and Safari. Therefore, the chances are that you already have the Flash Player on your computer and that it's been there since you bought the computer. However, it's possible that the copy you have is out of date or has become damaged, and you may therefore need to download an updated version to view or send our e-cards.
You can check if you have the latest version by clicking here.
The Flash Player is not available on Apple IOS devices (e.g. iPhone and iPad) and support on other platforms (e.g. other phones and tablets) varies. For this reason we are also publishing most of our recent e-cards in video format, so that they can be viewed on iPhones, iPads and many other mobile devices. We are also converting most of our older e-cards and note cards so that they can be viewed on these devices. For more details, please click here.
To contact our helpline directly please select the third option above, or please feel free to send us a snail mail.