Someone sent me a card. How do I view it?

You should be able to view a card simply by clicking on the link within the notification e-mail, where it says "You can view your card here". However your e-mail program may not allow links to be clicked, or there may be some other problem preventing the link from working.

So we have an easy-to-use alternative. Please just click on the Pick Up Card link in the blue menu at the top of the page. Then copy the code number from your notification e-mail into the text box on the next page and click "Show Card".

You'll find the code number right at the bottom of the e-mail, in very small print in the blue section. It's a 13-digit number so it's probably best to copy and paste it if you can.

If you still have problems viewing the card, please also check this FAQ.

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To contact our helpline directly please select the third option above, or please feel free to send us a snail mail.