You should be able to view a card simply by clicking on the link within the notification e-mail, where it says "You can view your card here". However your e-mail program may not allow links to be clicked, or there may be some other problem preventing the link from working.
So we have an easy-to-use alternative. Please just click on the Pick Up Card link in the blue menu at the top of the page. Then copy the code number from your notification e-mail into the text box on the next page and click "Show Card".
You'll find the code number right at the bottom of the e-mail, in very small print in the blue section. It's a 13-digit number so it's probably best to copy and paste it if you can.
If you still have problems viewing the card, please also check this FAQ.
To contact our helpline directly please select the third option above, or please feel free to send us a snail mail.