Please cancel / do not renew my membership

We're very sorry you don't want to renew your membership.

Unless you opted for automatic renewal when you joined or last renewed, there's nothing you need to do: your membership will automatically expire at the end of the current period. If you did opt for automatic renewal then you'll need to change that option – and even if you don't believe you took this option, it's worth checking just in case you did so without meaning to. It's very easy to check, as follows.

If you are not already logged on, then log-on now by entering your e-mail address and password in the boxes in the top right hand corner of this page. (If there's a welcome message instead of the log-on boxes then you are already logged in!)

When you're logged on, click here or click My Details in the orange menu bar above (this menu bar only appears after you are successfully logged in).

On the My Details page, scroll down to the Membership Information section. If there's no mention of your "Auto-Renew status", then we are unable to automatically renew your membership anyway. If there is an option marked "Auto-Renew status", then simply make sure that it is set to "No". Your membership will then expire on the date shown, and although we will send you a renewal reminder, we won't automatically renew your membership.

Normally, simply switching off automatic renewal is sufficient to terminate your membership on the expiry date shown. However if for some reason you need to cancel your membership immediately, please contact our helpline by selecting the third answer to the question at the bottom of this page.

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  2. Yes - thanks! No - but I'll keep searching through the FAQs No - I'd like to submit my question to your helpline

To contact our helpline directly please select the third option above, or please feel free to send us a snail mail.