If a recipient says that a card you sent was never delivered, the first thing to check is whether we received your request to send the card. You can check this by logging on to jacquielawson.com and clicking the Card History option in the menu above. (Note: you must log on first or this option will not be visible.)
If the card is listed as having been sent, then you can be sure that it has left our server. The next thing to check is whether you received a non-delivery report concerning that card. When a card (or any e-mail) is sent, the responsibility for the delivery lies with the recipient's mail server and if for any reason they are unable to deliver the mail, they will send a non-delivery report to the sender.
If you have received a non-delivery note for the card, please click here.
However, just because the card was sent does not mean the recipient will have seen it! Many mail services include spam filtering facilities which will file suspect mail in a "quarantine" area, or even simply delete it. These facilities may be in addition to the Spam folder settings that your recipient has access to.
If you are able to send an e-mail to that address, and are positive that it is correct you may want to send the card to yourself. Then once you receive the e-mail with the link for the card, forward that e-mail on to the intended recipient.
If you would like personal assistance with your enquiry, please select "no" and the next page will show a form on which to submit your query.
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