The first thing to do is to log-on. If your name is shown in the top right-hand corner of the page, then you're already logged on!
Start by selecting the card you'd like to send. You'll find shortcuts to all our most recent and most popular cards on our home page, as well as links to the category pages (e.g. Happy Birthday).
To have a look at a card before sending it, just click Preview this Card. Notice that when you preview a card, it opens up in a new browser tab or window. When you've finished the preview, click Send this card right at the bottom of the preview page: this will show a new page where you can enter the message you'd like to have written on the card and the name and e-mail address of the recipient. Or if you'd like to continue looking for a card, click Choose another card and you'll return to where you were.
If you don't need to preview a card, you can also click Send this card on any of the category pages, or you can preview any card complete with your message if you click the Preview Card button on the Send a Card page.
Many of our cards have a variety of optional greetings or captions – such as Thinking of You, Happy Birthday, Thank You and so on. The captions available depend on the card – we wouldn't have Merry Christmas as an option on a Birthday card, for instance! You can choose the caption you'd like for your card. Just above the box where you entered your message you'll see an option labelled Select Greeting. Simply click on the little arrow and then click the caption you'd like.
If you'd like to see how the card will look with your caption and message, just click the Preview Card button and you'll see it just like the recipient will see it. When you've finished, click Continue and you'll be back at the Send a Card page.
When you're ready to send the card, click the Send Card button at the bottom of the page.
If you're a Facebook user, you can also post a card on Facebook. This is a great way of sending cards because it avoids any hassles with e-mail addresses, non-delivery notices, spam filters and so forth. For full instructions on how to do this, please read this FAQ page.
You can also book a card to be sent at some future date – for example, if you're going to be away on someone's birthday. Just proceed exactly as above, but look for where it says "Date card to be sent". Normally, the option to "Send card immediately" will be selected, but if you select a date (up to a year in the future) then the card won't be sent right away and instead, we'll keep all the details – recipient name and address, caption and message – and send the card on the date you specify. You need never miss another birthday!
When you log-on to jacquielawson.com, you may have noticed an extra menu bar appears near the top of the page (it's bright orange instead of the usual tasteful blue)! This menu bar contains options which are only available to members of jacquielawson.com. They include:
Every Christmas we make an animated Advent Calendar. Just like a traditional Advent Calendar, it gives you a different surprise for each of the 25 days leading up to Christmas – as well as a selection of games and puzzles and other things to amuse you. Unfortunately the huge amount of work that goes into the Advent Calendar means that we can't include it for free with your membership, but the price is very reasonable, especially if you buy several to give to your friends and family. Keep an eye out for our Newsletters every November so you don't miss out!
To contact our helpline directly please select the third option above, or please feel free to send us a snail mail.