If you are unable to hear the music then the first thing to check is whether the problem is restricted to web animations or whether it is more widespread and affects other music also.

Please click on the following link, which will download and play an MP3 file containing a short piece of music.

Deck the Halls test MP3

If you can hear "Deck the Halls" then the problem must be something to do with your Flash Player: please click here for further instructions.

If you cannot hear "Deck the Halls", then the problem is not just our e-cards, but all MP3 music files. Please check that your speakers are plugged into your computer (if applicable), and make sure that the volume control on your Apple Mac is turned up full. If you still cannot hear the music, you may need to consult a specialist to determine why you are unable to hear MP3 music files.

If you would like personal assistance with your enquiry, please select "no" and the next page will then show a form on which to submit your query.

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