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I have forgotten my password and forgotten or no longer have access to my email address

If you know and still have access to the email address that we have for you, then you can get a password reminder by e-mail by clicking here.

If you don't know the email address and password that you used when you joined us, or no longer have access to the email address, then we'll need to run a search through our database to try to find your membership record.

Please fill in as much of the following information as you can. If you are able to provide enough information for our computer to identify your membership record automatically, then you will get an instant response giving your membership details. If not, then the details you give will automatically be forwarded to our helpline, and we will do a manual search of our records to try to find your membership.

If you do not know the answers to any of these questions please leave them blank.
First, please enter your current email address,
to which we should reply to you now
Your first name
Your last name
Your telephone number
Your postcode or zip code
Enter the email address which you think you used when
you last logged on successfully to jacquielawson.com.
If possible, give the password which you used when
you last logged on successfully to jacquielawson.com.
When you paid for your membership (or renewal) you will have been given a two-part reference number (sometimes referred to as the Cart ID) or a one-part confirmation number. If you still have that information, please enter it below.
Our Reference or "Cart ID" -
Confirmation Number
Please enter only one of the following three items, depending on whether you paid for your membership by credit card (Worldpay/Netbanx)or Paypal. If you paid by sending cash or any other means, please leave these entries blank.
Worldpay or Netbanx transaction reference number
(from the payment confirmation email which you received)
Paypal transaction number - you can find this
by logging on to your Paypal account
Cheque number - you can find this by
looking up your cheque book counterfoils
If you have previously been able to use jacquielawson.com, please enter the e-mail addresses (not names) of one or two
people to whom you have sent our e-cards in the past.
First recipient address
Second recipient address
Any other comments which might help us find your membership record, including alternative or old e-mail addresses which you may have used.
Please note: if the details you enter above are sufficient to identify your membership record, then your password will be displayed clearly on the next page. Please ensure that you are in a secure environment before you click the Continue button.