We're very sorry that you have not been able to log on successfully.

The website computer does in fact have direct access to our membership database, and thousands of logons are verified successfully every day, so if, when you log on, you get a message that we don't have a membership record for the details you gave, then the only possible explanation is that our records of your email address and password are not the same as the ones you're entering.

There are a number of possible explanations for this - please check through this list and see if any of these might apply in your case.

• You may be entering your email address incorrectly. It's surprising how often people make simple typing mistakes. Here are a few common examples:
   
  • entering "www" at the beginning of the address - "www" is for websites, not email addresses!
  • entering the letter O instead of the number zero, or vice-versa
  • entering the letter i or lower-case L instead of the number 1, or vice-versa
  • entering a suffix of .net instead of .com, or vice-versa
  
   
• Some web browsers will automatically fill in data based on the last entries you made into the same form. But the browser doesn't know whether it's right or wrong - it just knows what you typed last time. So if when you try to log on you see that either your email address or your password has been automatically filled in for you, then use your Backspace or Delete keys to completely erase both entries, and then retype them both from scratch.
   
• You might have used a different email address when you joined us. Maybe you have another address - a free Hotmail or Yahoo! address, perhaps? Try any alternative addresses you have in case one of them is the one we have on our files.
   
• You may be entering your address correctly now, but typed it wrongly when you first joined. Do you remember ever receiving a membership confirmation email from us? If you didn't receive one then it may be because the email address you gave us was wrong.
   

If the above suggestions are not enough to remind you of your logon details, please click here and fill in the form, and we will then search our database to try to find your details.

If you would like personal assistance with your enquiry, please select "no" and the next page will then show a form on which to submit your query.

Click here to go back to previous page