What is a cookie?

A cookie is a small item of data which a webserver sends to your computer. In our case, when you log on our server looks up your membership number on our database and sends you a cookie containing that member number. That way our computer can detect, by the presence of the cookie, that you have logged on. Without the cookie it would be virtually impossible to differentiate between logged-on members and casual visitors to the site. This is true of any membership-based site, not just ours.

There are two types of cookie - "permanent" cookies, which are stored on your computer's hard disk between browser sessions, and "session" cookies, which are only stored in the browser's memory and therefore are automatically deleted when you quit the browser. We only use session cookies, which is why you have to log on again every time you come back to the site (unless you specifically enable the automatic logon feature, in which case a permanent cookie will be placed on your computer).

There's a lot of hype talked about how cookies can be used to spy on your browsing habits and suchlike, but all of that requires the owner of the site concerned to want to do that sort of thing. We have no interest at all in spying on you, and absolutely the only reason we use cookies is to enable us to differentiate between a logged-on member and a casual site visitor. It is therefore perfectly safe to enable cookies on jacquielawson.com.

OK, so how do I enable cookies?

Normally, cookies will be enabled automatically unless you have specified otherwise. However, if you are getting a message when you log on that you need to enable cookies, then there are two possibilities: either your browser program (Unknown) has been set up to block cookies, or you have some third party privacy or security software which is blocking them. Examples of the latter include Zone Alarm, Norton Internet Security and various McAfee products for PC computers, and Net Blockade for Apple Macs.

Below you will find instructions for enabling cookies in the most common browser programs. If these do not fix the problem, try restarting your computer: sometimes it takes a complete restart for changes of this type to have effect.

If you still get the error message about cookies, check to see if you have any other security or privacy software installed on your computer. Unfortunately there are a lot of products available which have cookie control features and we cannot give you instructions for all of them. But if after following the instructions below you are unable to solve the problem, please answer "no" to the question at the bottom of this page, and you will be shown a form where you can request personal assistance. Please remember to tell us as much about your computer as you can, including any security or privacy software you have on it.

To enable cookies please proceed as follows. The instructions depend on which web browser program you are using.

AOL 8 users

Go to AOL keyword Preferences, then click Internet Options. Then follow the instructions for your browser version as below.

AOL 9 users

Go to AOL keyword BROWSER SETTINGS. Then click on INTERNET EXPLORER SETTINGS.

Click the Privacy tab, and then ensure that the slider is at or below Medium High. Alternatively, to enable cookies for this site only, click Edit and in the new window, enter www.jacquielawson.com and click Allow. (NB This latter option does not work if the slider is at Block All Cookies.) Click OK.

Microsoft Internet Explorer versions 4 and 5 (PC)

Click the Tools menu at the top of your browser window, and then select Internet Options. Click the Security tab, then click the Custom Level button. Scroll down the Settings list until you find the Cookies section. Opposite Allow per-session cookies click Enabled. Click OK and then stop and restart Internet Explorer.

Microsoft Internet Explorer version 5 (Apple Mac)

Click the Edit menu, and then select Preferences. Under Receiving Files, click Cookies. On the right-hand side of the window, for When receiving cookies select Never ask. Click OK and then stop and restart Internet Explorer.

Microsoft Internet Explorer version 6 (PC)

Click the Tools menu at the top of your browser window, and then select Internet Options. Click the Privacy tab, and then ensure that the slider is at or below Medium High. Alternatively, to enable cookies for this site only, click Sites or Edit and in the new window, enter www.jacquielawson.com and click Allow. (NB This latter option does not work if the slider is at Block All Cookies.) Click OK and then stop and restart Internet Explorer.

Netscape version 4 (PC or Apple Mac)

Click the Edit menu at the top of the browser window, and then select Preferences. Under Category, click Advanced and then on the right-hand side of the pop-up window, click either of the two options to Accept cookies. Click OK and then stop and restart Netscape.

Netscape version 6 or 7 (PC)

Click the Edit menu at the top of the browser window, and then select Preferences. Under Category, click on the little arrow next to Privacy & Security - this will open up a sub-menu. Click Cookies and then on the right-hand side of the pop-up window, click either of the two options to Enable cookies. Click OK and then stop and restart Netscape.

Netscape version 7.02 (Apple Mac OS9)

Click Edit then Preferences. Then click Privacy & Security, and then click Cookies. Make sure that one of the following is checked:

• Enable Cookies for the originating website
• Enable Cookie based on Privacy Settings (if you check this option, make sure the privacy setting is Medium or lower)
• Enable all Cookies

Then, click on Manage Stored Cookies. Click the Cookie Site tab. If www.jacquielawson.com is listed and the status is 'Site cannot set cookies' then select and remove the entry.

Netscape version 7.2 (Apple Mac OSX)

Click Edit then Preferences. Then click Privacy & Security, and then click Cookies. Make sure that one of the following is checked:

• Enable Cookies for the originating website
• Enable Cookie based on Privacy Settings (if you check this option, make sure the privacy setting is Medium or lower)
• Enable all Cookies

Then, click on Manage Stored Cookies. Click the Cookie Site tab. Enter www.jacquielawson.com and click Allow.

If you would like personal assistance with your enquiry, please select "no" and the next page will then show a form on which to submit your query.

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