When we send cards out we monitor any non-delivery reports which come in and if they appear to indicate that the email address is incorrect or invalid, then the address is disabled in your Address Book so as to stop any more cards going to the same address.

To fix this, obtain the correct address, then go to the Address Book page and click the Details button opposite the offending entry. Then enter the correct address and follow the instructions to remove the "Disabled" marker.

If you would like personal assistance with your enquiry, please select "no" and the next page will then show a form on which to submit your query.

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