Normally, we will send you an email only in the following circumstances:

1. When a new card is released, we usually send an announcement to all current members
2. When you order a card to be sent, we let you know when it is sent from our server
3. The first time a card is picked up by the recipient, we send you an email to let you know
4. If a card cannot be delivered for any reason, we send you a notification with a copy of the non-delivery report
5. When your membership is due to expire, we send you up to three reminders
6. If you contact us for help, we will of course reply unless you said you did not need a reply

Items 1, 2, and 3 above are optional. To tell us your preferences, please log on and then click My Details in the menu above. Please note this option will not appear in the menu unless you have logged on OK. The email options are near the bottom of the My Details page.

The remaining items are not optional and it is a condition of membership that we are able to contact you by email in the event of a non-delivery, or a spam complaint, or for other purposes which we consider important. For this reason the email address you give in your membership record must be a valid one, and if any email to you cannot be delivered we may suspend your membership until the problem is fixed.

If you would like personal assistance with your enquiry, please select "no" and the next page will then show a form on which to submit your query.

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