Jacquie Lawson Greeting Cards and Animated Ecards

I have a question about printing Postbox cards

How do I print my Postbox card?

1. If you would like to print your Postbox card, click "Send or Print", then "Print" and follow the on-screen instructions that appear.

2. Please be aware that your card may have a white border once it is printed; however, this will not affect the personalisations that you have added to your card.

Why can't I print my Postbox card?

If you are having trouble printing your Postbox card, please first make sure your printer is turned on and connected to your computer or Wi-Fi network, and then ensure that your printer's settings are set to our recommended ones (see below). If that doesn't help, please take the third option at the bottom of this page to contact our official helpline.

How do I change the size of my card to fit my paper?

Our card designs are best suited for printing on International A4 paper or US "Letter" size paper. You can choose your paper size during the first step of the printing process and in your printer settings. If you have selected your desired paper size but the card still isn't fitting your paper, make sure the scale in the printer's settings is set to 100%.

I selected double-sided printing but only one side printed!

If your printer does not support double-sided printing, you will need to select "Single-Sided Printing" on the "Print Setup" page and manually flip the page and reinsert once the first side of your project is printed. When you print single-sided, please follow the on-screen instructions to ensure that your project prints properly. If your printer default is set to single-sided printing and you would like to print double-sided, you will need to go into your printer settings and change the default to double-sided printing.

How do I remove the website address and page numbers from my card?

With Postbox, printer settings have more control over your final product. To remove the website address and page numbers from your card, turn off headers and footers in the printer settings. We've provided detailed instructions on how to turn them off for supported web browsers under "Recommended Printer Settings" below.

How do I change my card from a half-fold to a quarter-fold?

After selecting print, you can change your desired card fold on the left side of the "Prepare Your Printout" box. You will see the change immediately in the "Print Preview".

Recommended Printer Settings

Postbox uses a webpage-based program that will print cards based on your web browser's print settings. We recommend using one of the web browsers listed below and changing its print settings as follows:

Google Chrome (Windows and Mac)

1. Click the three-dot menu button in the upper right corner of your web browser.

2. Click "Print".

3. Scroll down and click "More Settings". (Use the "Tab" key on your keyboard to move farther down the settings list if you are unable to scroll down.)

4. Set layout to "Portrait".

5. Set paper size to "8½ by 11" or "US Letter", or A4.

6. Change margins to "Default".

7. Remove the checkmark next to "Headers and Footers".

8. Place a check in the box for "Print on Both Sides".

9. Set scale to "Custom – 100".

10. Click "Cancel" to exit your print menu.

11. Now, when it's time to print your card and your Google Chrome print menu appears on screen, be sure to change "Pages" from "All" to "Custom" and then enter the number 2. This will prevent your printer from printing out a blank piece of paper first.

Microsoft Edge

1. At the top of the page, select Settings and more > Print, or press Ctrl+P on Windows devices or Command+P on MacOS devices.

2. Select More settings > Headers and footers. Uncheck the option to add a page number to the footer on each page.

Safari

1. Click "File" in the upper left corner of your screen.

2. Click "Print."

3. Click "Show Details".

4. Remove the checkmark next to "Headers and Footers".

5. Click "Cancel" to exit your print menu.

Firefox (Windows)

1. Click the three-line menu button in the upper right corner of your web browser.

2. Click "Print".

3. Click "Page Setup".

4. Click the "Margins & Header/Footer" tab.

5. Change the top, left, bottom and right margins to 0.0.

6. Change all options under "Headers & Footers" to "Blank".

7. Click "OK". If you are running an older version of Firefox on Windows, please refer to the following link from the Firefox support website for further information on adjusting these settings: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox