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Help / Contact Us

To contact us or to obtain help, please first check our FAQs by clicking the headings below, or search using keywords (such as "renew" or "address book").

If your question isn't listed below, please select the closest match, and on the next page, you'll be able to submit your question directly to our helpline team.

HELP BULLETIN – hot topics and current known problems

Major update: most cards now using HTML5/video format instead of Flash

Intermittent problems posting cards on Facebook

I cannot find the option to pay by cheque or money order

Photo cards not working on iPads and other mobile devices

Logging on, membership, gifts, payments, renewal

Please cancel / do not renew my membership

I have forgotten my password

I have changed my email address

I am unable to log-on

I want to change my password, payment information, address or other details

When does my membership expire?

How do I renew, and how much does it cost?

I have a question about methods of payment and currencies

I have a question about the Order History page

I have a question about Gift Membership

Please renew my membership using the same card details as last year

How do I become a member of jacquielawson.com?

I have a question about automatic log-on

You have renewed my membership without my permission!

How long does membership last, and how many cards can I send?

Why did you decline my credit or debit card payment?

Why did you charge me twice?!

I need to resend a Gift Membership

I am getting a new computer. How do I transfer my membership?

Viewing and sending ecards and note cards

Do your cards use the Adobe Flash Player, and why?

Why have some of the games and puzzles disappeared?

Can your cards be viewed on an iPhone, iPad or other phone or tablet?

I sent a card to the correct address but it wasn't delivered

Problems viewing cards (including blank screen, no music, other anomalies)

I need step by step instructions on how to use this site

I have a question about Card History and Cards Pending

I have a question about Facebook

I have a question about the Address Book and Birthday Reminders

How to send an ecard, note card or photo card

Someone sent me a card. How do I view it?

I need to cancel or re-send a card

I sent a card but the recipient says they cannot view it

If I send to multiple recipients, will they all see the other recipients' addresses?

I need help installing the Flash Player

What's the difference between ecards, note cards and photo cards?

Can I change the caption or greeting on a card I send?

How do I change the sender's name on the cards I send?

Can I use more than one email address for sending cards?

How do I book a card to be sent on a future date?

Can I download the cards to my computer?

English Garden, Advent Calendars, widgets and other products

I have a question about the English Garden

How do I open my English Garden or Advent Calendar?

General troubleshooting for English Garden or Advent Calendars

I lost my activation code for the English Garden or Advent Calendar

How do I uninstall the English Garden, Advent Calendar, Circus, Desktop Widget or Quick Send Widget?

I have a question about the Desktop Widget (previously Snow Globe Widget)

How do I make my English Garden or Advent Calendar fill the whole screen?

Can I re-send an English Garden or Advent Calendar to someone else?

My English Garden or Advent Calendar was never received

I have a question about purchasing the English Garden or Advent Calendar

The Desktop Widget (previously Snow Globe Widget) has disappeared from my screen!

Why didn't I get a free English Garden or Advent Calendar?

What versions of the Advent Calendar are available this year?

I have non-activated Advent Calendars from last year!

I am a paid member. Why do I need to pay for the English Garden or Advent Calendar?

I need to cancel my English Garden or Advent Calendar order

I have a question about the music in the English Garden or Advent Calendar

I have a question about the Quick Send Widget

I have a question about the Circus

I have a question about the Character Widgets (Jack, Chudleigh)

I have a question about Screensavers

"Unidentified developer" error in Apple OS X

Other questions

What are the minimum technical requirements for your products?

What is your policy on accessibility?

I have a question about cookies

Why are you not answering my emails?!

How do I set up a shortcut to click on to go to your site?

How do I stop getting email from you?

I have an idea for a new card!

Can't you stop people forwarding cards without paying for membership?

What security measures do you have in place for my data?

What do you do with data you hold on card recipients?

Would you like to use my artwork/music/poetry in your ecards?

Can you do private commissions?

I just want to comment on your site or service, and do not require a reply