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What are the minimum technical requirements for your products?

Ecards and note cards

The technical requirements to view our ecards and note cards are as follows:

  • A browser supporting WebGL (see below)
  • Windows computers
    • 2.33Ghz or faster processor
    • Microsoft Windows 8.1 and Windows 10
    • Latest version of Microsoft Edge, Mozilla Firefox, or Google Chrome
    • 2Gb of RAM
  • Mac OS computers
    • Intel Core Duo 1.83GHz or faster processor
    • Mac OS X v10.9 or later
    • Latest version of Safari, Mozilla Firefox, or Google Chrome
    • 2Gb of RAM
  • Chromebooks
    • Chrome version 69 or later
  • Mobile (iOS and Android tablets and phones)
    • iOS 10.0 or higher, or
    • Android 4.4 or higher, with Chrome browser.

You can test if your browser supports WebGL on this WebGL Report website. Provided that your browser has support for WebGL, you may well be able to use our ecards, even if your device or operating system is not amongst those listed above.

If you are running an iPad with an earlier version of iOS, please consider upgrading your iPad by downloading the latest available version of iOS.

Jacquie Lawson ecards app and Colouring app

Our ecards app runs on iPhones and iPads, and Android phones and tablets, with the following specifications:

  • Apple iOS 12.0 or higher
  • Android 5 or higher

The Jacquie Lawson Colouring app is only available for iOS at present, with the same minimum specification as above.

Country Cottage and London Advent Calendar (2021)

The technical requirements for the Jacquie Lawson Country Cottage (including the Summer Garden and Kitchen expansion packs) and the London Advent Calendar are:

Windows 10 (64-bit Home or Pro)

  • CPU
    • Intel 4th Gen chipsets and above
    • AMD ZEN and AM4 series chipsets
  • Graphics
    • Intel Integrated: HD Graphics 500 or newer
    • NVIDIA: GeForce 500 series or newer
    • AMD: Radeon 7000 series or newer
  • RAM: 4GB+ System Memory
  • Drivers: Hardware vendor officially supported drivers
  • EU users only: if running the 'N' version of Windows 10, you will need to install the Windows Media Feature Pack

Other versions of Windows 10 are not supported: 10S, 10RS, non-standard installations of Windows 10, Windows Server.
Windows 11 is too new for us to have had a chance to test it thoroughly, so while it should work in theory, we cannot guarantee that it will do so. If you wish to try it, please do, and if you have problems getting it to work please contact our helpline by taking the third option at the bottom of this page and we will be happy to refund your payment.

  • MacOS (Mojave 10.14+)
    • CPU: i5 or i7 Intel Mac recommended
      • i3 Airs are a little under-powered causing performance issues
      • M1 Macs have not been fully tested yet
    • Graphics: Metal capable Intel and AMD GPUs
    • RAM: 4GB+ System Memory
    • Drivers: Apple officially supported drivers.
  • Monitor aspect ratios: most standard monitors with these aspect ratios are supported:
    • 4:3
    • 16:9
    • 16:10
    • 21:9
    If your monitor has another aspect ratio the app will try to fit as closely as possible. Please use the Settings menu to adjust fullscreen resolution, and if fullscreen is not working please switch to windowed mode to accommodate your screen's aspect ratio.
  • Mobile
    • iOS (11.2+)
    • iPhone and iPad Compatible
    • Android (API Version 22+)
    • Android Phones and Tablets with Lollipop 5.1 and above

Nordic Advent Calendar (2020)

The technical requirements for the 2020 "Nordic" Advent Calendar are:

  • Windows 10 (64-bit)
    • CPU: x86, x64 architecture with SSE2 instruction set support
    • Graphics: DX10, DX11, DX12 capable
    • RAM: 4GB+ System Memory
    • Drivers: Hardware vendor officially supported drivers
    • EU users only: if running the 'N' version of Windows 10, you will need to install the Windows Media Feature Pack
  • MacOS (Mojave 10.14+)
    • CPU: x64 architecture with SSE2.
    • Graphics: Metal capable Intel and AMD GPUs
    • RAM: 4GB+ System Memory
    • Drivers: Apple officially supported drivers.
  • Monitor aspect ratios: most standard monitors with these aspect ratios are supported:
    • 4:3
    • 16:9
    • 21:9
  • Mobile
    • iOS (11.2+)
    • iPhone and iPad Compatible
    • Android (API Version 22+)
    • Android Phones and Tablets with Lollipop 5.1 and above

Curio Collection, English Garden and Cotswold/Edinburgh Advent Calendars

The technical requirements for the Curio Collection, English Garden and the Cotswold and Edinburgh Advent Calendars are the same as for our ecards (above), except as follows:

  • Cookies and local storage must be enabled in your browser (see below)
  • iPads earlier than iPad 3 are not officially supported
  • Phones (iPhone and Android) are not officially supported
  • Android tablets are not officially supported

Cookies and local storage. Records of your activation code, progress and personalisations (such as Christmas tree decorations and flower plantings) are stored in cookies and local storage. Cookies and local storage must therefore not be cleared between visits or this data will be lost. For more information please read our FAQ about cookies and local storage.

Quick Send Widget and Desktop Widget

These products are no longer supported, but if you already have them on your computer and wish to use them, then you need Adobe AIR to download and run them. The technical requirements for these products are the same as those specified for AIR on Adobe's website.

Adobe Flash

Neither Adobe Flash nor Adobe AIR is required for our ecards or for any of our current products.