I need to cancel or re-send a card
To re-send a card
Please click the Card History option in the My Details menu above, or in the More page of the JL ecards app. Find the card you wish to re-send and click the Re-send link next to that card. This will show the original "Send Card" page for that card, so you will be able to change the recipient name, address and message (if required), and then re-send the card.
To cancel a card
Please log on and click the Cards Pending option in the My Details menu above, or in the More page of the JL ecards app. If the card is still listed there then you can cancel it by clicking the "Cancel" option next to the card.
If the card has already been sent and is shown in the Card History page, then unfortunately there is no way of preventing it from being delivered. Once an email has left our systems, it is beyond our control.
However, you can delete the card from your Card History. The recipient will still receive the notification email, but they will not be able to view your card. Instead they will receive an error message to the effect that the card has been deleted by the sender.
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