Help / Contact Us

For help with any aspect of our service, or to contact us, please start by checking our FAQs. You can either click on the headings below for a list of related questions, or search using key words relating to your question (e.g. "renew" "address book").

If your question isn't listed below, please select the one that most closely matches yours - this will help us send your question to the right person. Then on the next page, you'll be given the opportunity to submit your question directly to our helpline team.

Having Problems?

HELP BULLETIN – hot topics and current known problems

  • I cannot find the option to pay by cheque or money order – please click here.

  • Photo cards not working on iPads and other mobile devices – please click here.

Logging on, membership, gifts, payments, renewal

I have forgotten my password
Please cancel / do not renew my membership
I have changed my e-mail address
I am unable to log-on
When does my membership expire?
I want to change my password, payment information, address or other details
I have a question about the Order History page
I have a question about methods of payment and currencies
I have a question about automatic log-on
I have a question about Gift Membership
Please renew my membership using the same card details as last year
How do I renew, and how much does it cost?
How do I become a member of
You have renewed my membership without my permission!
Why did you decline my credit or debit card payment?
Why did you charge me twice?!
How long does membership last, and how many cards can I send?
I am getting a new computer. How do I transfer my membership?

Viewing and sending e-cards and note cards

I need step by step instructions on how to use this site
I sent a card to the correct address but the recipient says it never arrived
How to send an e-card, note card or photo card
Someone sent me a card. How do I view it?
Problems viewing cards (including blank screen, no music, other anomalies)
I need to cancel or re-send a card
What is the Flash Player and why do I have to download it?
I have a question about Card History and Cards Pending
I have a question about the Address Book and Birthday Reminders
I need help installing the Flash Player
I have a question about Facebook
Can your cards be viewed on an iPhone, iPad or other phone or tablet?
If I send to multiple recipients, will they all see the other recipients' addresses?
Can I change the caption or greeting on a card I send?
Can I use more than one e-mail address for sending cards?
You keep telling me an e-mail address is incorrect when it is perfectly OK!
I sent a card but the recipient says they cannot view it
Can I download the cards to my computer?
How do I book a card to be sent on a future date?
What's the difference between e-cards, note cards and photo cards?
I have a question about entering the age on the children's birthday cards
How do I change the sender's name on the cards I send?

Advent Calendar, Circus, Quick Send Widget and other downloads

I have a question about the iPad versions of the Advent Calendars
What versions of the Advent Calendar are available this year?
Tell me about the web versions of the Advent Calendars
How do I download and install the Advent Calendar or Circus?
There's no Download button!
I need to resend an Advent Calendar, Circus, or Gift Membership
I purchased Advent Calendars but I, or one or more recipients, never received them
I lost my activation code for the Advent Calendar or Circus
Unidentified developer error in Apple OS X
General troubleshooting for Advent Calendar and Circus
I need help installing Adobe AIR
How do I uninstall the Advent Calendar, Circus, or Quick Send Widget?
What is Adobe AIR and why do I need it?
I have a question about purchasing the Advent Calendar and Circus
Why didn't I get a free Advent Calendar?
The icon for the Advent Calendar or Circus has disappeared from my screen!
I need to cancel my Advent Calendar or Circus order
I have non-activated Advent Calendars from last year!
I am a paid member. Why do I need to pay for the Advent Calendar or Circus?
I see a blank screen when I try to view the Advent Calendar or Circus
How do I prevent the Advent Calendar or Circus from starting automatically?
I have a question about the music in the Advent Calendar or Circus
The Advent Calendar or Circus runs slowly
I have a question about Screensavers
I have a question about the Quick Send Widget
I have a question about the Character Widgets (Jack, Chudleigh)

Other questions

What are the minimum technical requirements for your products?
How do I set up a shortcut to click on to go to your site?
I have a question about cookies
Why are you not answering my e-mails?!
What is your policy on accessibility?
What security measures do you have in place for my data?
I have an idea for a new card!
How do I stop getting e-mail from you?
Can't you stop people forwarding cards without paying for membership?
Would you like to use my artwork/music/poetry in your e-cards?
Can you do private commissions?
I just want to comment on your site or service, and do not require a reply