For help with any aspect of our service, or to contact us, please start by checking our FAQs. You can either click on the headings below for a list of related questions, or search using key words relating to your question (e.g. "renew" "address book").
If your question isn't listed below, please select the one that most closely matches yours - this will help us send your question to the right person. Then on the next page, you'll be given the opportunity to submit your question directly to our helpline team.
There are no known problems at present. Please consult the sections below for an answer to your question.