Help / Contact Us
For help with any aspect of our service, or to contact us, please start by checking our FAQs. You can either click on the headings below for a list of related questions, or search using key words relating to your question (e.g. "renew" "address book").
If your question isn't listed below, please select the one that most closely matches yours - this will help us send your question to the right person. Then on the next page, you'll be given the opportunity to submit your question directly to our helpline team.
HELP BULLETIN – hot topics and current known problems
Error "installer file damaged" when installing Advent Calendar please click here for assistance.
Activation of Advent Calendar repeatedly asks you to check your internet connection please click here.
Photo cards not working on iPads and other mobile devices please click here.
Logging on, membership, gifts, payments, renewal
Viewing and sending e-cards and note cards
Advent Calendar, Circus, Quick Send Widget and other downloads