Help / Contact Us

To contact us or to obtain help, please first check our FAQs by clicking the headings below, or search using keywords (such as "renew" or "address book").

If your question isn't listed below, please select the closest match, and on the next page, you'll be able to submit your question directly to our helpline team.

Having Problems?

HELP BULLETIN – hot topics and current known problems

Major update: most cards now using HTML5/video format instead of Flash
Intermittent problems posting cards on Facebook
I cannot find the option to pay by cheque or money order
Photo cards not working on iPads and other mobile devices

Logging on, membership, gifts, payments, renewal

Please cancel / do not renew my membership
I have forgotten my password
I am unable to log-on
I have changed my email address
I want to change my password, payment information, address or other details
When does my membership expire?
How do I renew, and how much does it cost?
I have a question about the Order History page
I have a question about methods of payment and currencies
I have a question about Gift Membership
You have renewed my membership without my permission!
I have a question about automatic log-on
I need to resend a Gift Membership
Please renew my membership using the same card details as last year
How do I become a member of jacquielawson.com?
How long does membership last, and how many cards can I send?
Why did you charge me twice?!
Why did you decline my credit or debit card payment?
I am getting a new computer. How do I transfer my membership?

Viewing and sending ecards and note cards

I sent a card to the correct address but it wasn't delivered
Do your cards use the Adobe Flash Player, and why?
Can your cards be viewed on an iPhone, iPad or other phone or tablet?
I need step by step instructions on how to use this site
I have a question about Card History and Cards Pending
Problems viewing cards (including blank screen, no music, other anomalies)
I have a question about Facebook
I have a question about the Address Book and Birthday Reminders
How do I book a card to be sent on a future date?
How to send an ecard, note card or photo card
I need to cancel or re-send a card
Someone sent me a card. How do I view it?
If I send to multiple recipients, will they all see the other recipients' addresses?
I sent a card but the recipient says they cannot view it
Can I change the caption or greeting on a card I send?
Why have some of the games and puzzles disappeared?
Can I use more than one email address for sending cards?
Can I download the cards to my computer?
What's the difference between ecards, note cards and photo cards?
How do I change the sender's name on the cards I send?
I need help installing the Flash Player

English Garden, Advent Calendars, widgets and other products

What versions of the Advent Calendar are available this year?
How do I open my English Garden or Advent Calendar?
General troubleshooting for English Garden or Advent Calendars
I have a question about the Desktop Widget (previously Snow Globe Widget)
I lost my activation code for the English Garden or Advent Calendar
Can I re-send an English Garden or Advent Calendar to someone else?
How do I uninstall the English Garden, Advent Calendar, Circus, Desktop Widget or Quick Send Widget?
I have a question about the Quick Send Widget
I have a question about the English Garden
My English Garden or Advent Calendar was never received
How do I make my English Garden or Advent Calendar fill the whole screen?
The Desktop Widget (previously Snow Globe Widget) has disappeared from my screen!
Why didn't I get a free English Garden or Advent Calendar?
I have a question about purchasing the English Garden or Advent Calendar
I am a paid member. Why do I need to pay for the English Garden or Advent Calendar?
I have non-activated Advent Calendars from last year!
I need to cancel my English Garden or Advent Calendar order
I have a question about the Circus
I have a question about Screensavers
I have a question about the music in the English Garden or Advent Calendar
"Unidentified developer" error in Apple OS X
I have a question about the Character Widgets (Jack, Chudleigh)

Other questions

What are the minimum technical requirements for your products?
What is your policy on accessibility?
Why are you not answering my emails?!
I have a question about cookies
How do I set up a shortcut to click on to go to your site?
How do I stop getting email from you?
I have an idea for a new card!
Can't you stop people forwarding cards without paying for membership?
I have a query about GDPR (General Data Protection Regulation)
What security measures do you have in place for my data?
What do you do with data you hold on card recipients?
Can you do private commissions?
Would you like to use my artwork/music/poetry in your ecards?
I just want to comment on your site or service, and do not require a reply