Frequently Asked Questions & Contact Info

We've collected below well over 100 of the most commonly asked questions over the last 20 years – and we’ve now updated them to reflect the changes in the new website – so there is a very good chance that you will find a solution here much more quickly than you could by contacting us. If you do not find an answer, please choose an FAQ in the same general subject area and then take the third option at the bottom of the page to submit your question to our helpline. You will then see a form you can fill in with details of your query, or you can click Live Chat to talk directly to us. Alternatively you can simply send an email to help@jacquielawson.com.

For general assistance with the new site, you can also send us a private message on our Facebook page – but please note that the Facebook team cannot handle queries about payments or refunds. We are very sorry but we do not offer assistance by telephone.