Help / Contact Us

To contact us or to obtain help, please first check our FAQs by clicking the headings below, or search using keywords (such as "renew" or "address book").

If your question isn't listed below, please select the closest match, and on the next page, you'll be able to submit your question directly to our helpline team.

Having Problems?

HELP BULLETIN – hot topics and current known problems

Intermittent problems posting cards on Facebook
Major update: most cards now using HTML5/video format instead of Flash
Why have some of the games and puzzles disappeared?
I cannot find the option to pay by cheque or money order
Photo cards not working on iPads and other mobile devices

Logging on, membership, gifts, payments, renewal

Please cancel / do not renew my membership
I have forgotten my password
I have changed my e-mail address
I am unable to log-on
I want to change my password, payment information, address or other details
When does my membership expire?
How do I renew, and how much does it cost?
I have a question about methods of payment and currencies
I have a question about the Order History page
I have a question about Gift Membership
Please renew my membership using the same card details as last year
How do I become a member of jacquielawson.com?
I have a question about automatic log-on
You have renewed my membership without my permission!
How long does membership last, and how many cards can I send?
Why did you decline my credit or debit card payment?
Why did you charge me twice?!
I need to resend a Gift Membership
I am getting a new computer. How do I transfer my membership?

Advent Calendar, Quick Send Widget and other downloads

What versions of the Advent Calendar are available this year?
How do I open the Advent Calendar?
General troubleshooting for Advent Calendars
I lost my activation code for the Advent Calendar
How do I uninstall the Advent Calendar, Circus, Snow Globe or Quick Send Widget?
I have a question about the Snow Globe Widget
I have a question about the Quick Send Widget
Can I re-send an Advent Calendar to someone else?
My Advent Calendar was never received
I have a question about purchasing the Advent Calendar
The Advent Calendar Snow Globe has disappeared from my screen!
Why didn't I get a free Advent Calendar?
I have non-activated Advent Calendars from last year!
I am a paid member. Why do I need to pay for the Advent Calendar?
I need to cancel my Advent Calendar order
I have a question about the music in the Advent Calendar
I have a question about the Circus
I have a question about the Character Widgets (Jack, Chudleigh)
I have a question about Screensavers
"Unidentified developer" error in Apple OS X

Viewing and sending e-cards and note cards

Do your cards use the Adobe Flash Player, and why?
Why have some of the games and puzzles disappeared?
Can your cards be viewed on an iPhone, iPad or other phone or tablet?
I sent a card to the correct address but it wasn't delivered
Problems viewing cards (including blank screen, no music, other anomalies)
I need step by step instructions on how to use this site
I have a question about Card History and Cards Pending
I have a question about Facebook
I have a question about the Address Book and Birthday Reminders
How to send an e-card, note card or photo card
Someone sent me a card. How do I view it?
I need to cancel or re-send a card
I sent a card but the recipient says they cannot view it
If I send to multiple recipients, will they all see the other recipients' addresses?
I need help installing the Flash Player
What's the difference between e-cards, note cards and photo cards?
Can I change the caption or greeting on a card I send?
How do I change the sender's name on the cards I send?
Can I use more than one e-mail address for sending cards?
How do I book a card to be sent on a future date?
Can I download the cards to my computer?

Other questions

What are the minimum technical requirements for your products?
What is your policy on accessibility?
I have a question about cookies
Why are you not answering my e-mails?!
How do I set up a shortcut to click on to go to your site?
How do I stop getting e-mail from you?
I have an idea for a new card!
Can't you stop people forwarding cards without paying for membership?
What security measures do you have in place for my data?
Would you like to use my artwork/music/poetry in your e-cards?
Can you do private commissions?
I just want to comment on your site or service, and do not require a reply