Jacquie Lawson Greeting Cards and Animated Ecards

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I am getting a new computer. How do I transfer my membership?

I have an idea for a new card!

I have a question about the Address Book and Birthday Reminders

I have a question about Card History and Cards Pending

I have a question about automatic log on

I want to change my password, payment information, address, or other details

I have changed my email address

I have forgotten my password

I am unable to log on

How do I set up a shortcut to click on to go to your site?

How do I stop getting emails from you?

I don't want to receive your ecards!

There's no music/sound in my iPad/iPhone app

I have a question about the Jacquie Lawson Colouring App

What is the Jacquie Lawson ecards app?

I never received my copy, or my recipient never received theirs!

Troubleshooting for Advent Calendars (Windows 10 and 11 only)

How do I download and install the Country Cottage?

I have a question about the Summer Garden or Kitchen Expansion Packs

Can I send the Country Cottage to someone else?

If I download the Country Cottage to my computer can I also use it on my phone/tablet, or vice versa?

Screen resolutions and full-screen mode in the Country Cottage

How do I uninstall the Country Cottage

Do I have to be online to use the Country Cottage?

Is the Country Cottage really free?

How do I get out of the app?!

Screen resolutions and full-screen mode in the Advent Calendars

Do I have to be online to use the Advent Calendars?

Can I run the Advent Calendar on...?

How do I uninstall an Advent Calendar?

If I buy an Advent Calendar for my computer can I also use it on my phone/tablet, or vice versa?

What if I buy an Advent Calendar as an in-app purchase?

I lost my activation code!

Can I purchase an Advent Calendar as a gift for someone else?

How do I purchase, download and install an Advent Calendar?

What Advent Calendars are available this year?

I have a question about purchasing

Can I re-send a product I've purchased to someone else?

I have non-activated Advent Calendars from last year!

Why do ecards subscribers have to pay for these products?

Why didn't I get a discounted/free copy?

I need to cancel my order

I have a question about the music

I have a question about the Desktop Widget (previously Snow Globe Widget)

I have a question about the Quick Send Widget

What happened to your Photo cards?

I have a question about Screensavers

How do I uninstall old Advent Calendars (2019 and before)?

Why did you decline my credit or debit card payment?

How do I join your ecards service?

Is membership of jacquielawson.com free?

Please renew my ecards membership using the same card details as last year

Why did you charge me twice?!

How long does my ecards membership last, and how many cards can I send?

I have a question about methods of payment and currencies

When does my ecards membership expire?

How do I renew, and how much does it cost?

Please cancel / do not renew my membership

I have a question about the Character Widgets (Jack, Chudleigh)

How do I uninstall the Circus, Desktop Widget or Quick Send Widget?

How to send an ecard

I need to resend a Gift Membership

I have a question about the Order History page

Problems viewing cards (including blank screen, no music, other anomalies)

Can I change the caption or greeting on a card I send?

What is your postal address for correspondence?

I have a question about the Curio Collection or English Garden

I have a query about GDPR (General Data Protection Regulation)

How to send a card by text message, social media, or personal email

How do I book a card to be sent on a future date?

How to post a card on Facebook

What are the minimum technical requirements for your products?

Why are you not answering my emails?!

What security measures do you have in place for my data?

What do you do with data you hold on card recipients?

I have a question about cookies

Can your cards be viewed on an iPhone, iPad or other phone or tablet?

I have a question about the Circus

How can I see all the cards that I've received?

What is the difference between ecards and note cards?

How can I earn more rewards in the Country Cottage?

I need to cancel or re-send a card

I need step by step instructions on how to use this site

My card wasn't received!

I have a question about Gift Memberships

Do your cards use the Adobe Flash Player?

How do I change the sender's name on the cards I send?

You have renewed my ecard subscription without my permission!

How do I uninstall the Curio Collection or English Garden?

I sent a card but the recipient says they cannot view it

Can I use more than one email address for sending cards?

Someone sent me a card. How do I view it?

Tell me about Digital Gift Cards

I just want to comment on your site or service, and do not require a reply

How to enable and manage cookies

How to clear your browser's cache (temporary internet files)?

How to clear Autofill/Autocomplete data

Why did I get an email about activating the Advent Calendar or Country Cottage?

Video not loading on some devices in the Advent Calendars

I can log on OK but I can't send cards

I'd love to renew my membership, but ...

Can't you stop people forwarding cards without paying for an ecards membership?

Would you like to use my artwork/music/poetry in your ecards?

How can I change the font size on an ecard?

Why did I get an e-mail about activating the Curio Collection, English Garden or Advent Calendar?

Can you do private commissions?

If I send to multiple recipients, will they all see the other recipients' addresses?

Can I download the cards to my computer?

What is the maximum length for my message in an ecard?

Jacquie Lawson Colouring App FAQs

What is your policy on accessibility?

Where are My Details, Card History, Address Book, etc. on the new site?

I have a question about the Search option.

Cottage Kitchen expansion – troubleshooting and known bugs

Do your subscription fees and other prices include tax?

I have a question about old Advent Calendars (2019 and before)

The App Store says the Sussex Advent Calendar isn't available when I try to update! (iOS)

How do I download the Android version of the Sussex Advent Calendar?

Topics

Logging on, personal details

Membership & payment

Order history & gifts

Viewing & sending ecards

Country Cottage & Advent Calendars

Other products & apps

Security & privacy

Other questions